Information to help you answer your coronavirus concerns


Star Staff Reports

For the Shelby County Health Department COVID-19 Call Center, Please Dial:   


available to take calls 8:00am-4:30pm, Monday-Sunday

Sites for COVID-19 Testing in Shelby County:

Baptist Health – all locations (clinics & hospitals), please call ahead or click link for more information

Christ Community – please call ahead or Text “Test2020” to 91999                                                                                                      Testing is being done at the Broad Ave Health Center, Frayser Health Center, Hickory Hill Health Center, Orange Mound Health Center, Raleigh Health Center, Third Street Health Center, and Women’s Health Center


Information for Healthcare Providers

Here is some information from Dr Bruce Randolph, Health Officer, Shelby County Health Department.CDC guidance for healthcare facilities, specifically about triage.
Guidance for Long Term Care Facilities.
Also posted is the latest TNHAN Alert.

General Information & Guidelines

TNHAN AlertInformation for Healthcare ProfessionalsPreparation for Healthcare FacilitiesGuidance for Long Term Care FacilitiesEMS GuidanceHospital Preparedness Tool

Testing Information & Guidelines 

COVID-19 Testing Fact SheetClinical Guidelines for COVID-19 Testing Specimens

Isolation & Quarantine Guidelines

Isolation and Quarantine GuidelinesCOVID-19 Patient Home Isolation Guidelines

Exposure & Risk Assessment Guidelines

Risk Assessment Guidance for Healthcare Personnel Exposure

Patient Management Guidelines

COVID-19 Patient Clinical Management GuidanceTriage and AssessmentDisposition of Hospitalized Patients with COVID-19PUI & Close Contact Evaluation GuidelinesCountries with travel health notices

Personal Protective Equipment Guidelines

PPE GuidanceConserving PPE

If you have a patient you suspect has COVID-19 call 833-943-1658 or Tennessee Department of Health 615-741-7247

For information on submitting specimens visit the Tennessee Department of Health COVID-19 page

Information for Individuals

Fact Sheet Symptoms & Testingprotect yourself and your familywhat to do if you’re sick What You Need To KnowWho is at higher riskTravelersCountries with travel warningshow to clean your houseApproved Cleaning Products